- Setting up, funding, and managing your account so you can make full use of our services;
- Enabling our customer support staff to handle any queries or question you may have;
- Complying with relevant regulations regarding your registration, for example completing age verification checks;
- Providing you with information about promotional offers.
By registering an account with us you accept that we may retain your user information and that it may be held by us or provided to a third party company which processes it on our behalf. The account information supplied during the account creation process is kept strictly confidential for our own purpose. The only third party company with direct access to your information is our betting software providers who maintain all software, security and support to their licensees and are also bound by the terms of this policy.
While our Website may contain links to websites operated by parties other than CityBet is not responsible for the privacy practices or content of any such websites. We reserve the right to perform statistical analyses of user's behavior and characteristics in order to measure interest in, and use of, the various areas of the sites and, in addition, to inform advertisers of such information as well as the number of users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.
CityBet is a member of various associations aimed at protecting the integrity of sports and betting in order to prevent manipulation of competitions. As such, the parties (CityBet and the respective associations) reserve the right to access and share your data for purposes of monitoring betting activities. You may wish to tick the appropriate boxes on the registration form if you wish to receive information about promotional offers. If at any time you wish to change these elections, please contact our customer support representative.
Please note that for regulatory reasons the Betting Control and Licensing Board of Kenya (BCLB) will also have access to your account information. Both parties reserve the right to share customer data with any regulatory or law enforcement agency, for regulatory or law enforcement purposes. This information will only be used within the laws, rules, and guidelines that govern this site.
For marketing and promotional purposes, we reserve the right to publish on the Websites and other promotional material details of any of wins and/or prizes received. Abbreviated names, hometown and the amount of the win may be used to promote the CityBet site where necessary.
We maintain the utmost available means to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, it is maintained safe using the latest technologies available today. Both our Website and software use all available means to maintain data accuracy and privacy and to protect your data from being misused and/or lost.
Data Retention and Disposal
It is our policy to retain and make available financial information for a period of 2 years. Other information will be retained as required to fulfil the regulatory requirements governing this site. Secure disposal is required for all media as related to the Company’s interactive gambling production site, regardless of the information contained thereon
Data Access and Updates
Users may at any time make a written request for a copy of their personal information held by us to the addresses indicated below. We will disclose to you your personal data held by us. You may also notify us of any updates, amendments and corrections to previously collected user information by using the E-mail address below. We are entitled by law to make a small administrative charge for providing such Information.
If you have any queries or comments about this policy please contact us through our Customer Service:
Telephone: 0709 295 333