Responsible Gaming

We want our customers to have fun while playing at CityBet, so we encourage responsible gambling. Please try and establish your own limits for purchasing, wagering and even losses before you commence gambling. We allow our customers to define their own limits for gambling.

Gambling is a form of entertainment, and should never place a burden on your life either financially or emotionally. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems for you and others around you.

Do you have a gambling problem?

 

If you feel you may have a problem with your gambling, ask yourself the following questions:

·       Have others ever criticized your gambling?

·       Have you ever lied to cover up the amount of money or time you have spent gambling?

·       Do arguments, frustrations or disappointments make you want to gamble?

·       Do you gamble alone for long periods?

·       Do you stay away from work, college or school to gamble?

·       Do you gamble to escape from a boring or unhappy life?

·       Are you reluctant to spend 'gambling money' on anything else?

·       Have you lost interest in your family, friends or pastimes due to gambling?

·       After losing, do you feel you must try and win back your losses as soon as possible?

·       When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?

·       Do you gamble until your last shilling is gone?

·       Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

·       Do you feel depressed or even suicidal because of your gambling?

 

The more you answer 'yes' to these questions, the more likely it is that you have a serious gambling problem. To speak to someone about this you can call our Customer Care or there are a number of support organisations available to help with independent and free advice.

 

Tips for Safer Gambling

·       Don’t think of gambling as a way to make money.

·       Always gamble with money that you can afford to lose.

·       Never chase losses.

·       Set a money limit.

·       Set a time limit.

·       Don’t gamble when you are depressed or upset.

·       Balance gambling with other activities.

·       Gambling and alcohol are not a good combination.

 

Keeping Control

For customers who enjoy gambling frequently, it is not uncommon to spend over their budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.

Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly, and if you think you might have a problem set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counselor.

 

Managing Your Playing

For customers who enjoy gambling frequently, it is not uncommon to spend over their budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.

Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly, and if you think you might have a problem set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counselor

 

Access to Customer History

To enable you to keep track of your activity, you can easily access a history of transactions, withdrawals and deposits. Your account history is always available via your “My Account” section of the website once you have logged in.

 

Self-Exclusion

If you believe you have a gambling problem or just wish to take an enforced break from gaming, CityBet gives you the power to temporarily or permanently exclude yourself from playing at CityBet. If you choose to exclude yourself permanently, you will be barred from playing games at CityBet. All you need to do is contact our Customer Services team.

Once the account closing process is complete, you will receive a confirmation email alerting you of the temporary closure. The self-exclusion period is considered as having commenced when it is communicated to you.

 

Preventing Under Age Gambling

Every individual signing up for a new account at www.citybet.co.ke must tick a box indicating they are 18 years and above. There is a notification that players under 18 are not accepted. Once an individual has created an account using his/her date of birth, address and name, such bio-data is used to ascertain that the person is above 18 years.

The use of passport or original National ID to withdraw money from any of the Kenya mobile money service providers is another verification measure.

Our payment services are based on mobile money services. To register for such services, by law, one has to be aged 18 and above, and have a valid National ID card. For cheque or cash payments, we require proof of age through the Identity card.